Refund policy
RETURN & REFUND POLICY
Last updated: September 5, 2026
At ShapeMe, we want you to feel confident with your purchase. If you are not satisfied with your order, please contact our customer service team and we will be happy to assist you.
1. 30-DAY RETURN POLICY
In addition to your statutory consumer rights, ShapeMe offers a 30-day return policy.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
• Be unused and unworn
• Be in its original condition
• Be free from stains, makeup, perfume, deodorant, or other marks
• Be returned in its original packaging where reasonably possible
Due to hygiene reasons, ShapeMe may refuse returns of products that have been worn, washed, damaged, stained, or otherwise used.
This commercial return policy does not affect your mandatory legal consumer rights.
2. HOW TO REQUEST A RETURN
To request a return, please contact:
returns@shapeme.com
Please include:
• Your full name
• Your order number
• The reason for your return
• Photos of the product if it is damaged or defective
Please do not send your product back before receiving return instructions from our customer service team.
3. RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect, or not as described, the customer is responsible for the cost of returning the product under our voluntary 30-day return policy.
Where applicable law provides otherwise, your statutory rights remain unaffected.
4. REFUNDS
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
support@shapeme.com
Please include your order number and clear photographs of the product.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
6. EXCHANGES
If you have selected the wrong size, please contact:
support@shapeme.com
We will review your request and, where possible, assist you with an exchange.
Exchanges are subject to product availability.
7. STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have the legal right to withdraw from your online purchase within 14 calendar days after receiving the goods without giving a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, physically receives the goods.
When you validly exercise this right, ShapeMe will reimburse the payments received from you, including the standard delivery costs applicable to the order, subject to applicable law.
The cost of returning the goods may be borne by the customer where legally permitted and where this information has been provided before purchase.
8. HYGIENE EXCEPTION
The statutory right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery.
Where this legal exception applies, the withdrawal right may be lost after the product has been unsealed.
This does not affect your legal rights concerning defective or non-conforming products.
9. LEGAL GUARANTEE
Nothing in this policy affects your statutory consumer rights.
For consumers in Belgium and the European Union, applicable statutory conformity rights remain in force, including the applicable legal guarantee period.
10. CONTACT
For returns, refunds, or exchanges:
ShapeMe
returns@shapeme.com
For general customer support:
support@shapeme.com